Refund Policy

This Refund Policy applies to purchases of credits and other digital services offered through CliPMe.AI. All purchases are one-time credit purchases; we do not currently offer auto-renewing subscriptions.

Our order process is conducted by Paddle.com. Paddle is the Merchant of Record and processes payments, applicable taxes, receipts, eligible refunds, and payment disputes.

1. General rule

Except where required by applicable law or approved by Paddle, completed transactions are generally non-refundable. Nothing in this Policy limits consumer rights that cannot legally be excluded.

2. Unused credit purchases

A buyer may submit a refund request within 14 days of the transaction date. For an unused credit package, CLIPME AI INC may recommend that Paddle approve the request after verifying the transaction and account usage. Submitting a request does not automatically guarantee a refund.

A package is considered used once any credit associated with the package has been consumed by a generation or processing operation, reserved for an operation that completed successfully, or applied to a delivered output. Paddle makes any approved payment refund through the original transaction system.

3. Used credits

After credits have been used, the purchase is generally non-refundable, except where applicable law requires a refund, the transaction was duplicated or unauthorized, credits were deducted incorrectly, a material technical defect prevented access to the purchased Service, or Paddle approves a discretionary refund.

Creative dissatisfaction alone does not necessarily indicate a technical defect. AI-generated results can vary and may contain artifacts, inconsistencies, or unexpected creative results.

4. Failed generations

If a generation fails because of a verified technical error and no usable output is delivered, the normal remedy is restoration of the credits associated with that generation. Examples include a server error that prevented completion, a job that reported failure and delivered no usable output, credits deducted twice for the same confirmed operation, or a technical defect that prevented access to the result.

Credit restoration is not a cash refund. A completed generation that does not match subjective creative preferences is generally not eligible for a cash refund.

5. Statutory withdrawal and consumer rights

Certain jurisdictions provide mandatory withdrawal, cancellation, or refund rights for digital services. Those rights apply where required and override conflicting parts of this Policy. Paddle determines and processes eligible statutory refunds under its buyer terms and refund policy. You may be asked to provide express consent to immediate delivery of digital services and, where legally permitted, acknowledgment that a withdrawal right may be lost after performance begins.

6. Duplicate and unauthorized transactions

If you believe a transaction was duplicated or unauthorized, contact us promptly at support@clipme.ai with the email address used for purchase, the transaction or receipt reference, the purchase date, the charged amount, and a description of the issue.

7. How to request a refund

Refund requests must be submitted through Paddle using the "View receipt" link in your Paddle transaction email, the refund or support link in your billing page, or Paddle's buyer support portal. You may also contact product support at support@clipme.ai before submitting the request so we can investigate any product or technical issue. We do not send transaction refunds directly outside Paddle.

8. Refund processing

Approved refunds are processed by Paddle to the original payment method where possible. Processing times depend on Paddle, the original payment method, the card network, the buyer's bank, and applicable law. If a transaction is refunded, credits associated with that transaction may be removed, the account may reflect a negative balance if the credits were already consumed, and access may be restricted until any negative balance or abuse issue is resolved.

9. Chargebacks and payment disputes

Before initiating a chargeback, please contact product support or Paddle buyer support so the issue can be investigated. If a chargeback or payment reversal is initiated, access to the relevant credits or Service may be temporarily suspended, credits related to the disputed transaction may be removed, and the account may be restricted while the dispute is reviewed. This section does not limit lawful rights to dispute a payment.

10. Refund abuse

Refunds may be denied where there is evidence of fraud, repeated refund abuse, intentional consumption of credits followed by an improper refund request, an abusive or fraudulent chargeback, or violation of the Terms of Service or Acceptable Use Policy.

11. Contact

CLIPME AI INC
c/o Cogency Global Inc., 850 New Burton Road, Suite 201, Dover, DE 19904
Email: support@clipme.ai
Phone: +357 94104222

Payment and refund processing is provided by Paddle, our Merchant of Record.